JORO T&Cs
Terms & Conditions
By using jororestaurant.co.uk you agree to accept our terms of use. We reserve the right to change and update the terms and conditions and these changes will be posted on our web site. We encourage you to visit this page from time to time to ensure you are aware of our any changes we may have made. Prices are subject to change at any time without notice.
Privacy Policy
JÖRO Restaurant is committed to ensuring the privacy of all our users. A full copy of our privacy policy is available to view on our website. Click Here
Our Safety Measures
Restaurant JÖRO Reservations
Booking terms and conditions:
Dietary Requirements
Vegetarian & Pescatarian menus:
We do cater for dietary requirements, vegetarian & pescatarian menus, however we require a minimum of 48 hours notice prior to your booking date.
Please note on your reservation at the point of booking, including any allergies. If we do not receive this notice we will not be able to provide you with a menu or some dishes may not be served.
Whilst we follow best practice at all times, we would like to state that all dishes we serve are produced in an environment where allergens are also prepared and cooked. We therefore are unable to guarantee that the environment will be completely allergen free.
We are not able to accept dietary requirements on our special events menus. Unfortunately we are unable to accommodate the following dietary requirements due to the nature of our tasting menu. Certain ingredients feature considerably heavily and it is therefore not possible for us to avoid/remove them:
Coeliac
Alcohol (this can be cooked through but traces will be present) Lactose (egg and dairy)
Dairy
Vegan
Severe Nut
Severe Shellfish
Cancellation Policy:
A credit or debit card is required to make all reservations.
Due to the intimate size of our restaurant we operate a cancellation policy, guests are required to provide a deposit of £50 per table to secure the reservation.
The cancellation fee reflects the cost of food, drink and staffing incurred by us in anticipation of the booking and loss of revenue from the empty table.
All cancellations require advance notification of at least 48 hours via email; otherwise a fee of at least £50 per reservation will be applicable. The same charge will apply to no-shows.
In the event of a cancellation within 48 hours of the arrival date we will keep the whole payment as a cancellation charge. If we are able to re-let the booking we will refund the payment. In the event of a cancellation outside of 48 hours of the arrival date, we will refund the payment. Cancellations at any time will be subject to a £1.50 processing fee. Reservations that are transferred to a new date will not be subject to the processing fee.
The processing fee is reflective of the cost to us from our payment provider for taking your payment:
Application fees: £0.60 Stripe processing fees: £0.90
Within seven days prior to your reservation, our team will contact you to reconfirm your booking. If we have not received reconfirmation from you at least 24 hours prior to your reservation time, we reserve the right to cancel your booking and resell your table.
KONJÖ Reservations
All reservation and ordering links from JÖRO Restaurant for our KONJÖ locations are handled through the chosen third party of the Food Hall operator. Please read the terms & conditions for the location chosen as they are responsible.
Gift Vouchers
Gift vouchers are valid for 12 months from the date of purchase unless otherwise stated. JÖRO Restaurant reserves the right to refuse the use of vouchers after the expiry date. Gift vouchers are non-refundable and cannot be exchanged for cash. Vouchers must be declared at the time of booking. All gift vouchers are sent via post currently.
Gift Voucher Redemption
Please bring your physical voucher along as printed on the day when visiting us, presenting it at your table when you arrive. Any additional expenditure on your bill above the amount stated on this voucher must be paid in full at the end of your meal.
Gift vouchers are redeemable for food & drink at JÖRO restaurant and stays at House of JÖRO only. Package vouchers cannot be redeemed in conjunction with other offers.
House of JÖRO Bedroom Reservations
Booking terms and conditions: A 50% deposit of the reservation total is taken at the point of booking to secure the reservation. We operate a 7 day cancellation policy. Should you fail to cancel your reservation at least 7 days prior to your arrival then the full cost of your accommodation will be deducted from your credit card as a cancellation fee. The same charges will apply to no-shows. If the booking is cancelled at least 7 days prior to your reservation date, the deposit will be refunded.
Cancellations at any time will be subject to a £1.50 processing fee. Reservations that are transferred to a new date will not be subject to the processing fee.
The processing fee is reflective of the cost to us from our payment provider for taking your payment:
Application fees: £0.60 Stripe processing fees: £0.90
Cancellations within 7 days of reservations can be transferred to a new date only.
We reserve the right to charge for the cost of any damage done to the rooms or items missing following check out.
We operate a £165 fee for any significant disruptive behaviour, this is in place to cover the cost of any refunds issued to other guests as a result of this. We are a small premises, so politely ask that guests respect our space and that of other guests. Please note House of JÖRO is resident only.
Where Exclusive hire of House of JÖRO is booked, we operate a 50% deposit policy of total package price; including pre-booked dinner packages.
Payment
All online payments conducted through JÖRO Restaurant are handled through a third party payment gateway to guarantee your protection. Please read the terms & conditions for the payment gateway chosen for the transaction as they are responsible for the transactions made.
Dietary Requirements
We do cater for dietary requirements however we require a minimum of 48 hours notice prior to your booking date. Please note on your reservation at the point of booking, including any allergies. If we do not receive this notice we will not be able to provide you with some or all elements of our breakfast offering. Whilst we follow best practice at all times, we would like to state that all dishes we serve are produced in an environment where allergens are also prepared and cooked. We therefore are unable to guarantee that the environment will be completely allergen free. Please Note- We are unable to cater for Vegan and Dairy Free menus.
PRIVACY POLICY
About this policy Jöro Restaurant Ltd is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible way. This policy outlines how we aim to achieve this and includes the information collected when:
• you use our website www.jororestaurant.co.uk
• you make a booking on our website.
• you make enquiries on our website.
• someone is interested in working with us.
Definition of Personal Data
Personal Data means any data that relates to an identifiable person who can be directly/indirectly identified from that data. In this case, it means personal data that you give to us via our site. By providing your personal data, you agree that we can use your personal data in accordance with this policy.
Ensure you understand this policy in its entirety and take your time to read it.
Who are we?
Jöro Restaurant Ltd is a restaurant based in Sheffield.
Our registered address is: 0.2 – 0.5 Krynkl, 294 Shalesmoor, Sheffield, S3 8US.
How do we collect information from you?
We collect information from you:
• when you make a booking.
• when you visit a restaurant (preferences, allergies etc.).
• make an enquiry.
• when you sign up to marketing emails.
What type of information is collected from you?
You may be asked to submit personal information about yourself when you make a booking. We will collect this information so we can fulfil your booking request and you may dine at our venue.
When you make a booking: Jöro Restaurant collects information such as:
• title
• name
• e-mail address (used for booking confirmation and post-dining feedback emails)
• home or work address
• billing information taken for deposits, ticketing, or holding credit card information for use in the case of no-shows.
• telephone number
• company name
• dietary requests
• marketing preferences (whether you opt-in or opt-out)
When you dine at Jöro Restaurant:
• marketing responses (where applicable)
• survey responses
• current and past restaurant reservation details
When you access our sites:
There is “Device Information” about your computer hardware and software that is automatically collected by Jöro Restaurant. This information can include:
• device type (e.g. mobile, computer, laptop, tablet)
• cookies
• operating system
• IP address
• browser type
• browser information (e.g., type, language, and history)
• domain names
• access times
• settings
• referring website addresses
• other data about your device to provide the services as otherwise described in this policy.
Location information:
If you use our website, we may receive your generic location (such as city or neighbourhood).
Careers:
You may submit your CV if you’re interested in working for us to bookings@jororestaurant.co.uk. This information may include:
• personal details
• employment details
• education
• salary history
• other relevant details
We will use this information to assess your application. We may also keep it in our records for future reference. Please get in contact if you would no longer like us to hold your records at stacey@jororestaurant.co.uk
How is your information used?
Our use of your personal data will always have a lawful basis, either because it is necessary to complete a booking, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests.
We require the information outlined in the previous section to understand your needs and provide you with a better service, and in particular for the following reasons:
• Internal record keeping.
• Send you service emails (booking confirmation and post-dining feedback).
• Improve our products and services.
• Send marketing communications if you have opted in to receive them. • We may use the information to customise the website according to your interests.
Who has access to your information?
We will not sell, distribute, or lease your personal information to third parties. Any personal information we request from you will be safeguarded under current legislation.
We will only share your information with companies if necessary to deliver services on our behalf. For example service providers (e.g. ResDiary for the provision of online bookings), third-party payment processors, and other third parties to provide our Sites and fulfil your requests, and as otherwise consented to by you or as permitted by applicable law. Third parties whose content appears on our Site may use third-party Cookies, as detailed below. Please refer to ‘Use of Cookies’ for more information on controlling Cookies. Please note that we do not control the activities of such third parties, nor the data they collect and use and advise you to check the privacy policies of any such third parties.
You may choose to restrict the collection or use of your personal information at any point. Please refer to the Your Choices section of this Privacy Policy for details.
How and where do we store data?
We only keep your personal data for as long as we need to. in order to use it as described in this privacy policy, and/or for as long as we have your permission to keep it.
For reservations taken through ResDiary software, your data will only be stored in the UK. ResDiary data is stored securely in data centres managed by Rackspace. For purchases made through our online store software, your data will be stored via paypal. Their privacy policy can be found at: https://www.paypal.com/uk/webapps/mpp/ua/privacy-prev
Profiling
We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. in an identifiable format for the least amount of time necessary to fulfil our legal or We retain Personal Data regulatory obligations and for our business purposes.
Your choices
We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not pass your details to any third parties for marketing purposes unless you have expressly permitted us to. Furthermore, you can change your marketing preferences at any time by contacting us by email at bookings@jororestaurant.co.uk
You have a right to request a copy of the personal information that Jöro Restaurant holds about you and have any inaccuracies corrected. Any such requests should be made to this email address: bookings@jororestaurant.co.uk
You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it. We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected.
Security
Data security is very important to us, and to protect your data we have taken suitable measures to safeguard and secure data collected through our Site. Use of ‘cookies’ Like many other websites, we use cookies. We use them to help you personalise your online experience. A cookie is a text file that is placed on your hard disk by a web page server which allows the website to recognise you when you visit. Cookies only collect data about browsing actions and patterns, and do not identify you as an individual.
We use cookies for the following purposes:
• Authentication, personalisation and security: cookies help us verify your account and device and determine when you log in, so we can make it easier for you to access the services and provide the appropriate experiences and features. We also use cookies to help prevent fraudulent use of login credentials.
• Performance and analytics: cookies help us analyse how the services are being accessed and used, and enable us to track the performance of the services. For example, we use cookies to determine if you viewed a page or opened an email. This helps us provide you with information that you find interesting. We also use cookies to provide insights regarding your End Users and your sites’ performance, such as page views, conversion rates, device information, visitor IP addresses, and referral sites.
• Third Parties: Third Party services may use cookies to help you sign into their services from our services. We also may use third-party cookies, such as Google Analytics, to assist with analysing performance. Any third party cookie usage is governed by the privacy policy of the third party placing the cookie.
• Opting Out: You can set your browser to not accept cookies, but this may limit your ability to use the services.
Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them. What happens if our business changes hands? We may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of our business. Any personal data that you have provided will, where it is relevant to any part of our business that is being transferred, be transferred along with that part. The new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by us.
In the event that any of your data is to be transferred in such a manner, you will (NOT) be contacted in advance and informed of the changes. (When contacted you will (NOT, HOWEVER,) be given the choice to have your data deleted or withheld from the new owner or controller.)
Restaurant groups
We may share your information (such as meal or seating preferences and special occasions) with other venues within the same restaurant group such as our hotel accommodation or at Konjö. This is to enhance the hospitality experience that we Jöro Restaurant provide you when you dine with us (such as, trying to seat you by a window, if you previously expressed a preference for window seating) (“customised service”) and to improve our table and shift planning.
In addition to providing you with more customised service, we may, as permitted by applicable law, share your information with our restaurant affiliates to support operations, such as to perform analytics, tailor marketing to you, support a loyalty program that you have chosen to participate in, and improve services.
For more information, please feel free to contact us at: bookings@jororestaurant.co.uk
Changes to this statement
Jöro Restaurant will occasionally update this Privacy Policy to reflect company and customer feedback. Jöro Restaurant encourages you to periodically review this statement to be informed of how Jöro Restaurant is protecting your information. This policy was last updated in May, 2020.
Contact Information
Jöro Restaurant welcomes your comments regarding this Privacy Policy. If you believe that Jöro Restaurant has not adhered to this Privacy Policy, please contact Jöro Restaurant at bookings@jororestaurant.co.uk. We will aim to use commercially reasonable efforts to promptly determine and remedy the problem.
